Machine Troubleshooting
What is this white, slimy residue near the fan of my machine?
What is this white, slimy residue near the fan of my machine?. ☢ This is a possible leak that may have come from the glue used to assemble parts of the machine. Further investigation will tell us mor…
Cannot close the door🚪
Cannot close the door 🚪. 🔦 This issue could be caused by an obstruction in cooling cabinet. This can be solved by checking that nothing has fallen into the dispenser which prevents the keg from being…
My machine isn't working😱
My machine isn’t working 😱. 🔦 Your machine troubles may sometimes be due to an unpowered dispenser. 🔦 In order to fix that, make sure that the dispenser is very securely plugged in. 🔦 When the LED li…
Why did my machine reset on its own?
Why did my machine reset on its own?. If your machine has randomly reset itself, it’s because it has just gone through a firmware update. Your PerfectDraft Pro should be fully operation about an hour…
The cooling isn't working🥵
The cooling isn't working🥵. Rest assured, your appliance is in the process of measuring the temperature🌡 The display shows 15°C at the start while your appliance measures the temperature. Wait a few…
Volume indicator is wrong🔊
Volume indicator is wrong🔊. 🔦 Rest assured, the volume indicator is not designed to be extremely accurate. The dispenser calculates the beer level by measuring the dispense pressure on the keg. 🔦 Ope…
My beer tube is stuck😥
My beer tube is stuck😥. The tube cannot be removed when the tap unit is still attached to the keg? Easy fix😉 🔦 Make sure you have removed the tap unit from the keg first. 🔦 Release the tube from the…
The beer tube pops up when connecting a keg
The tube pops out when connected to the keg.. The elongated rubber tube was designed for hygienic reasons. It prevents mould build-upf, which was common with Philips PerfectDraft machine. Insert the…
Beer or condensation leaks😭
Beer or condensation leaks 😭. Beer or condensation leaks can be due to several causes: 🔦 The spout is still draining. Having 5 to 10 drops coming out of the dispensing spout is completely normal, res…
Low beer flow🍺
Low beer flow🍺. Low beer flow can be due to several causes: 🔦 Oops, it looks like the keg is almost empty🤫 The keg icon on the front of the appliance turns red when less than 0.75 L (0.2 gal.) of bee…
My machine is noisy😫
My machine is noisy😫. 🔦 This issue could be caused by the active air pump. Don't panic, the air pump keeps the beer at constant pressure, and will be audible during and after dispensing. It should sw…
I can’t insert the beer tube😥
I can’t insert the beer tube😥. Rest assured, this issue could be caused by the beer tube snagging inside the tap unit. A solution to this problem is to wet the beer tube slightly to ease insertion. T…
Defrosting🥶
Defrosting 🥶. 🔦 When you experience ice build-up inside the cabinet, defrost your machine by unplugging it for a while. 🔦 To solve this issue, you can leave the door open and the water will drain its…
