PerfectDraft Keg Returns♻️
How to proceed with PerfectDraft keg returns♻️?
How do you print a PerfecDraft keg return label?
Can we return Perfectdraft kegs purchased anywhere other than Saveur Bière ♻️?
Countries of Delivery
The PerfectDraft Pro
Your PerfectDraft Pro Kegs
How long does it take to cool a keg?
The keg fell🧨
Can I pre-chill the kegs?
Can I change kegs before they’re finished?
What's Up With My Beer🍺
PerfectDraft Pro Keg Returns🚚
I've reconnected the app but the message about my machine being disconnected hasn't disappeared
How to enable your app's notifications ?
Some kegs are not listed in the drop-down menu of the application.
Can I control a PerfectDraft Pro machine from multiple devices?
Connecting to the app📲
What is this white, slimy residue near the fan of my machine?
Cannot close the door🚪
My machine isn't working😱
Why did my machine reset on its own?
The cooling isn't working🥵
Volume indicator is wrong🔊
My beer tube is stuck😥
The beer tube pops up when connecting a keg
Beer or condensation leaks😭
Low beer flow🍺
My machine is noisy😫
I can’t insert the beer tube😥
About My PerfectDraft Pro
What is "Power Saving Mode?"
How do I pour the perfect beer?
How long does beer keep?
What are the dimensions of the machine?
How do I change a keg?
Is it exclusively for 6L kegs?
How do I turn off my machine?
The hanging keg method seems a bit fragile.
Maintaining my beer's temperature.
What temperature should I set my beer to?
Contents of the box
Installing my machine🛠
What does the display mean?
- All Categories
- My Orders
- Canceling my order
Canceling my order
Updated by Daniele
✅ The order's status is in payment accepted
We have received your order but we have not yet begun to prepare it: it is then possible to refund your entire order (items + shipping costs)
You can cancel the order yourself from your account unless it is for our Beery Christmas or Monthly Box.
🚚 The order has another status
If the status of your order is among this list:
- Preparation in progress
- Order sent
- Preparation partially in progress
- Order partially ready and available
- Partially ready to ship
- Ready to ship
- Drive order partially retrieved
❗️ Your order is now being prepared by our team in our warehouse, and unfortunately, it is now impossible to stop its shipping process.
📌 You can refuse the package with the carrier and send us an email to inform us. We will then be able to refund you excluding the shipping costs.