Updated by Daniele
✅ The order's status is in payment accepted
We have received your order but we have not yet begun to prepare it: it is then possible to refund your entire order (items + shipping costs)
You can cancel the order yourself from your account unless it is for our Beery Christmas or Monthly Box.
🚚 The order has another status
If the status of your order is among this list:
- Preparation in progress
- Order sent
- Preparation partially in progress
- Order partially ready and available
- Partially ready to ship
- Ready to ship
- Drive order partially retrieved
❗️ Your order is now being prepared by our team in our warehouse, and unfortunately, it is now impossible to stop its shipping process.
📌 You can refuse the package with the carrier and send us an email to inform us. We will then be able to refund you excluding the shipping costs.