PerfectDraft Keg Returns♻️
How do you print a PerfecDraft keg return label?
Can we return Perfectdraft kegs purchased anywhere other than Saveur Bière ♻️?
How to proceed with PerfectDraft keg returns♻️?
Countries of Delivery
The PerfectDraft Pro
Your PerfectDraft Pro Kegs
How long does it take to cool a keg?
The keg fell🧨
Can I pre-chill the kegs?
Can I change kegs before they’re finished?
What's Up With My Beer🍺
PerfectDraft Pro Keg Returns🚚
I've reconnected the app but the message about my machine being disconnected hasn't disappeared
How to enable your app's notifications ?
Some kegs are not listed in the drop-down menu of the application.
Can I control a PerfectDraft Pro machine from multiple devices?
Connecting to the app📲
What is this white, slimy residue near the fan of my machine?
Cannot close the door🚪
My machine isn't working😱
Why did my machine reset on its own?
The cooling isn't working🥵
Volume indicator is wrong🔊
My beer tube is stuck😥
The beer tube pops up when connecting a keg
Beer or condensation leaks😭
Low beer flow🍺
My machine is noisy😫
I can’t insert the beer tube😥
About My PerfectDraft Pro
What is "Power Saving Mode?"
How do I pour the perfect beer?
How long does beer keep?
What are the dimensions of the machine?
How do I change a keg?
Is it exclusively for 6L kegs?
How do I turn off my machine?
The hanging keg method seems a bit fragile.
Maintaining my beer's temperature.
What temperature should I set my beer to?
Contents of the box
Installing my machine🛠
What does the display mean?
Updated by Daniele
My beer is too warm🌞
This issue can be caused by 4 things:
A probable cause could be that the keg needs more time to cool down to the correct temperature🤒
🔦 You can solve this issue by waiting approximately 8 to 12 hours in order for the keg to cool down to a steady room temperature.
🔦 The ideal dispensing temperature for most beers is around 3 °C (37.4 °F). Above 7 °C (44.6 °F): the beer may foam.
🔦 The temperature indicator will turn blue when the set temperature is reached. The colder the beer, the easier it is to control the foam head😉
Another cause could be that the door isn’t closed.
🔦 To solve this issue, please check that the door is closed properly.
🔦 The door latch should be completely closed, and the door seal shouldn't be damaged.
🔦 In case of a damaged door seal, please contact our customer service team👨🔧
A third cause could be that the dispenser is located in an environment that is too hot, or in direct sunlight.
🔦 A solution is to make sure that the dispenser keeps beer at the minimum temperature of 3°C when the ambient temperature is 38°C or less.
🔦 The dispenser can dispense in temperatures of up to 38 °C (100.4 °F).
🔦 Please do not place the dispenser in direct sunlight. Move the cooling unit to a cooler location, or shelter it from direct sunlight.
A fourth cause is that objects or walls are blocking the ventilation grilles at the sides and back.
🔦 To solve this, please ensure a minimum spacing of 10 cm (4 in.) around the appliance.
🔦 You can also remove obstructions and/or clean the ventilation grilles😉